Shipping policy

Shipping Policy

Last Updated: [Month Day, Year]

Thank you for shopping with TripM8. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

Orders are typically processed and shipped within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends, public holidays, or during year-end/New Year holiday periods.

Processing times may be extended during peak seasons, promotional events, or due to circumstances beyond our control.

Shipping Destinations

TripM8 ships to selected countries and regions worldwide.

Availability of shipping services may vary depending on destination and local carrier restrictions.

If we are unable to ship to your location, you will be notified before your order is processed.

Estimated Delivery Times

Estimated delivery times after shipment are as follows:

  • Asia: 3–10 business days

  • North America: 6–14 business days

  • Europe: 7–14 business days

  • Oceania: 7–14 business days

Please note that these delivery estimates are not guaranteed and may vary depending on local conditions.

Shipping Delays

Delivery may be delayed due to:

  • Customs inspections and clearance procedures

  • Weather conditions

  • Carrier delays

  • Public holidays

  • Natural disasters

  • Government actions

  • Other events beyond our reasonable control

TripM8 shall not be responsible for delays caused by third-party carriers or customs authorities.

Shipping Costs

Shipping fees are calculated based on destination, package size, weight, and shipping method.

Applicable shipping charges will be displayed during checkout before payment is completed.

Customs Duties, Import Taxes, and VAT

For international orders, customs duties, import taxes, VAT, and other import-related charges may be imposed by the destination country.

These charges are the sole responsibility of the customer.

TripM8 does not collect or control these fees and cannot estimate their amount in advance.

Customers are encouraged to check local import regulations before placing an order.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

TripM8 is not responsible for delivery issues resulting from:

  • Incorrect addresses

  • Incomplete recipient information

  • Incorrect postal codes

  • Failure to receive delivery notifications

Additional shipping costs incurred due to incorrect information may be charged to the customer.

Refused Deliveries and Unclaimed Packages

If a package is refused by the recipient or returned due to prolonged absence, failed delivery attempts, or customs rejection, TripM8 may issue a refund after deducting:

  • Original shipping costs

  • Return shipping costs

  • Customs duties and taxes

  • Carrier handling fees

  • Other related expenses

If the customer requests reshipment, additional shipping fees will apply.

Out-of-Stock Items

In the event that an item becomes unavailable after an order is placed, TripM8 reserves the right to cancel the order and issue a full refund.

Customers will be notified as soon as possible.

Damaged, Defective, or Incorrect Items

Customers should inspect their order upon delivery.

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of receipt.

Upon review, we may provide a replacement, reshipment, or refund at our discretion.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

TripM8

Operator: Hiroyasu Kaneko

Address:
4-6-28 Tenjin, Chuo-ku, Fukuoka-shi,
Fukuoka 810-0001, Japan

Email: support@tripm8.com

Phone: +81-50-3099-8110

Business Hours:
Monday–Friday, 9:00 AM–5:00 PM (JST)