Privacy policy

Privacy Policy

Last Updated: [Month Day, Year]

TripM8 ("TripM8", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or otherwise use our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information

  • Order details

  • Customer service communications

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate regarding orders and services

  • Improve our website and customer experience

  • Detect and prevent fraud

  • Comply with legal obligations

  • Send promotional communications (where permitted by law)

3. Sharing Your Information

We may share your information with trusted third parties only as necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Logistics providers

  • Fraud prevention services

  • Professional advisors

  • Government authorities when legally required

We do not sell your personal information.

4. International Transfers

As an international e-commerce business, your information may be transferred to and processed in countries outside your country of residence.

By using our services, you consent to such transfers where permitted by applicable law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate our website

  • Remember user preferences

  • Analyze website traffic

  • Improve performance

  • Support advertising and marketing activities

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

7. Your Rights

Depending on your location, you may have rights including:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information

  • Restriction of processing

  • Objection to processing

  • Data portability

  • Withdrawal of consent

To exercise these rights, please contact us using the details below.

8. European Economic Area (EEA) and United Kingdom

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information under one or more lawful bases, including:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent where required

You may also have the right to lodge a complaint with your local data protection authority.

9. Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not intended for children under the age required by applicable law.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of our services after such changes constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

TripM8

Operator: Hiroyasu Kaneko

Address:
4-6-28 Tenjin, Chuo-ku, Fukuoka-shi,
Fukuoka 810-0001, Japan

Email:
support@tripm8.com

Phone:
+81-50-3099-8110

Business Hours:
Monday–Friday, 9:00 AM–5:00 PM (JST)